Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. If the return request is made after this period, we may not be able to process your return. Certain items may be exempt from returns, including personalized or custom-made products.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send your item back without first receiving confirmation from us.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report the issue within 7 days of receiving the item. We may request photos of the damage to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will issue a full refund or replacement at no additional cost to you.
Final Notes
We reserve the right to update or modify this Return and Refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates. By making a purchase, you agree to the terms outlined in this policy. If you have any questions or concerns regarding our Return and Refund policy, please do not hesitate to reach out to us via email.